1. Services Provided
Stuti Forex Pvt. Ltd. ('we', 'us', 'the Company') is an RBI Authorized Money Changer (Category-II) providing the following services: currency exchange (buying and selling of foreign currency), Forex Travel Cards, international wire transfers, and inward remittances. All services are subject to RBI guidelines and FEMA regulations.
2. Eligibility
Our services are available to Indian residents and foreign nationals of 18 years and above. All customers must provide valid KYC documents as mandated by RBI before any transaction can be processed. The Company reserves the right to refuse service to any individual who fails to provide valid documentation.
3. Exchange Rates
Exchange rates displayed on our website, WhatsApp, or in-store boards are indicative and subject to change without notice based on market conditions. The final rate applicable is the rate confirmed at the time of actual transaction at our office. Rate fluctuations due to market movements are not the Company's liability.
4. Payment Terms
As per RBI regulations: (a) Transactions below ₹50,000 — payment may be made in cash; (b) Transactions of ₹50,000 and above — payment must be made via banking channel only (NEFT, RTGS, IMPS, UPI). No credit card payments are accepted for forex purchases. A formal bill/receipt is issued for every transaction.
5. Required Documents
Mandatory documents for all outward remittances include: valid Passport (both sides), PAN Card (both sides), confirmed Air Tickets (onward and return), applicable Visa (where required), and one recent passport-size photograph. Failure to provide complete documents will result in the transaction not being processed.
6. Cancellation & Refunds
Once a foreign exchange transaction is completed and currency delivered, it cannot be cancelled. If you wish to sell back foreign currency you have purchased from us, the buyback rate applicable at the time of return will apply. The Company reserves the right to decline buyback requests. Any refunds, if applicable, will be processed within 7 working days.
7. Limitation of Liability
The Company is not liable for any losses arising from exchange rate fluctuations after a transaction is confirmed, errors in information provided by the customer, delays caused by banking systems or regulatory clearances, or force majeure events including government restrictions on forex.
8. Governing Law
These Terms are governed by the laws of India, including the Foreign Exchange Management Act, 1999 (FEMA). Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
9. Contact
Stuti Forex Pvt. Ltd., Shop No. G-7, Ground Floor, HL Square, Plot No. 6, Sector 5, Dwarka, New Delhi – 110075. Phone: +91 99582 72268 | +91 99904 22268. Email: stutiforex@gmail.com