1. Information We Collect
When you use our services, we collect: (a) Personal identification information — full name, date of birth, passport/PAN details as required by RBI FEMA regulations; (b) Contact details — phone number and email address provided during service; (c) Transaction details — currency amounts, travel dates, and purpose of remittance; (d) Device/technical data — IP address and browser type when visiting our website.
2. How We Use Your Information
Your information is used solely to: process your foreign exchange transaction in compliance with RBI/FEMA guidelines; verify your identity as mandated by law; communicate transaction updates and rate alerts (only if you opt in); and improve our services. We never sell, rent, or share your personal data with third parties for commercial purposes.
3. RBI & FEMA Compliance
As an RBI Authorized Category-II Authorized Dealer, we are legally required to collect and retain KYC documents (Passport, PAN Card, Air Tickets, Visa) for all foreign exchange transactions. These records are maintained as per RBI directives and FEMA (Foreign Exchange Management Act) regulations for a minimum of 5 years.
4. Data Security
We implement industry-standard security measures to protect your information. Physical documents submitted in our office are stored securely. Digital data is encrypted. Access is restricted to authorized personnel only. We do not store payment card data.
5. WhatsApp & SMS Communications
If you communicate with us via WhatsApp (+91 99582 72268), your messages are stored on WhatsApp's servers subject to WhatsApp's privacy policy. We only use WhatsApp to respond to your inquiries and share transaction details. You can opt out at any time.
6. Your Rights
You have the right to access the personal information we hold about you; request correction of inaccurate data; request deletion after the legally mandated retention period has expired; and opt out of marketing communications at any time.
7. Contact Us
For any privacy-related queries, contact us at: Stuti Forex Pvt. Ltd., Shop No. G-7, Ground Floor, HL Square, Plot No. 6, Sector 5, Dwarka, New Delhi – 110075. Phone: +91 99582 72268. Email: stutiforex@gmail.com